*CURRENT ORDER PROCESSING TIME IS 10 TO 15 BUSINESS DAYS FROM PURCHASE DATE. SIGN UP FOR COUPON CODE.

FAQ's

Thank You for choosing The Lift Jewelry Shop! Here are the answers to a few questions that you may have:

How long will it take for my order to ship?

Estimated production time is 7 to 15 business days. Once your order is received, it then enters a que in which it is processed in the order in which it is received. it is then produced to your specification, then completed and then shipped. Times may vary depending on current orders. Orders are based on a first come first serve basis. If you order multiple items, this may increase the shipping time frame given.

Contact shop directly if you have questions about when your order will ship at info@theliftjewelryshop.com .

What is your shipping method?

Products will ship either USPS first class or priority mail which is usually 2 to 5 days arrival from the ship date.

International packages will ship first class international mail and usually take 2 to 3 weeks to arrive. *Please Note: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying. International shipping may take up to 8 weeks.

What is your return policy?

If there is an issue with your purchase upon receipt, please contact us to discuss possible resolutions. Every effort will be made to fix the problem should one arise. As an appreciated customer, a reasonable solution will be extended to you. We will do all that we can to bring the product to your satisfaction.

 

Return shipping costs are the responsibility of the customer and will not be returned in the event that a refund is issued.

 How should I care for my new product when it arrives?

Caring for your newly custom made product is simple. Here are a few tips to help with the care of your item(s).

Most of the items within shop that are oxidized have been chemically blackened, chemically patinated, or oxidized using a torch or chemicals. Then sealed with a protective coating. Like all oxidized metals that are sealed, they are not meant to be worn in water for extended periods of time or exposed to harsh chemicals such as shampoos, soaps etc. To do this would essentially be compromising the sealer and washing them clean.  As stated earlier, it is an oxidation (think soot) process. Not painted or enameled--so it needs to avoid all harsh cleansing processes. 

Be advised that over an extended period of time, your patina or heat treated item may fade as a natural process. Items that are worn daily may experience this process quicker than others. Copper and brass tend to darken/patina naturally overtime which is preferred by some. 

How do I clean my jewelry / ring?

If you would like to gently clean an item such as a ring that has an oxidation/patina, a suggestion may be to use a cotton ball and a light astringent such as witch hazel and gently wipe the surface. Avoid abrasive scrubbing and rubbing of the surface, Submerging in any fluids is not recommended.

If you have purchased a product that has not been color treated, you may clean them as you would any other piece of jewelry. You may dip them in a pre-made solution, or you can make your own. To make your own pickling solution, you can mix vinegar, salt and sometimes lemon juice together. Simply heat and then dip the metal into warm/heated solution, then remove and wipe down. Polish to shine. 

Additional Info

The jewelry from this shop is made by hand, and will have somewhat different character marks and distinctions that are unique to each owner. Your purchase may have slight differences from the photos such as, tone variation, highlight variations, indentations etc. Feel free to contact this shop if you have questions.